Terms & Conditions

1. Information about us

Lals is registered in Pakistan and our registered office is at  5-C Lane 3, Zamzama, DHA, Karachi.

2. Intellectual Property

All intellectual property rights concerning this web site’s text, graphics and all designs are owned by Lals.  Lals is a registered trademark of Lals and may not be used for any reason without permission.

3. Access to our Site

Access to our site, lals.com.pk is on a temporary basis and we reserve the right to withdraw or amend the Site at any time.

4. Information

We process information about you in accordance with our privacy Policy. You consent to such processing and you warrant that all information provided by you is accurate.

We want our clients to be entirely happy with our chocolates.

We guarantee the first class quality and freshness of our chocolates within the shelf life indicated on the product.

We will always strive to satisfy your order, however since our chocolates are handmade in small batches we cannot guarantee a particular product will always be available. If this would prevent us meeting a particular delivery date, we will dispatch a suitable product of the same or higher value.

We will accept changes or cancellations to your order only prior to dispatch. In this case, the changes will be refunded. A nominal charge may be incurred to cover administration costs.

Once the order has been collected by our couriers, or in the case of customized order, once an order has been prepared, changes might be possible with an additional charge, but no cancellations will be accepted and the charges will not be refunded.

 Prices on our website are subject to change. Payments are taken through our payment gateway 2Checkout at the time of your order. This includes shipping costs.

Please note that we have no control over the conditions in which the chocolates have been stored once they have left our premises.

We cannot dispatch through our chosen courier on Saturdays or Sundays However, if you make your order by telephone, or come into our store personally to book a delivery, we will try our best to book a courier to cover same day deliveries or weekends. We will obtain a quote for this prior to payment.

We use nuts and dairy products in our kitchen. Please be aware that all products from Lals may contain traces of nuts.